Recently I had the chance to join a very good friend, mentor and colleague of mine, Duncan MacPherson of Pareto Systems, on his podcast “Always On”.
I joined Duncan to discuss the state of our industry as it continues to change and evolve with increasingly new technology and virtual based offerings. While technology in our business is an amazing thing, it can underscore opportunity gaps when it comes to perfecting and elevating the client experience while ultimately increasing the enterprise value of a firm… These things are the very foundations of the work we do with our advisors at USA Financial.
Key topics discussed:
If you find the information interesting and want to discuss further, contact me here.
Steve Phillips is the Chief Practice Management and Development Officer, joining USA Financial in 2019. He leads the coaching and...
In this episode of The Rare Advisor, Aaron Grady is joined once again by Steve Phillips, Chief Practice Management Officer at USA Financial, for an insightful conversation about the three phases of an advisory practice: growth, expansion, and legacy. Discover how to identify where your financial advisory business stands today—and why understanding your current phase is just as important as knowing where you're headed. Whether you’re an independent financial advisor scaling your team, planning a succession strategy, or navigating the evolution of your firm, this episode offers actionable insights to increase enterprise value, improve team retention, and build a lasting legacy. Perfect for financial advisors seeking clarity on business growth, practice management, succession planning, and future planning.
In this episode of the Financial Advisor’s Marketing Playbook, Mark Mersman breaks down the latest seminar marketing trends based on real-world data collected over the past several years at USA Financial. He explores the age-old question every advisor faces: Should you serve a meal at your seminar or not? Mark compares response rates from meal and non-meal events dating back to 2018, reveals how pandemic-era shifts and election cycles have influenced performance, and highlights which topics are driving the strongest turnout in 2025. If you’re a financial advisor planning your next seminar, this data-driven analysis will help you make smarter decisions and maximize your results heading into fall and winter.
In this episode of The Rare Advisor, Aaron Grady and Steve Phillips, Chief Practice Management Officer at USA Financial, explore the three-core business processes every financial advisor must master: wealth management, practice management, and relationship management. Learn a practical self-assessment tool to identify opportunity gaps within your advisory practice and discover how elevating client experience can lead to greater client retention and advocacy. Whether you're in growth, expansion, or legacy phase, this conversation offers actionable insights to help financial advisors scale their business, deepen client relationships, and create professional contrast in a competitive market. This goes beyond birthdays and highlights outdated methods and the future of financial advisor client relationships.
In this episode of The Rare Advisor, Aaron Grady is joined once again by Steve Phillips, Chief Practice Management Officer at USA Financial, for an insightful conversation about the three phases of an advisory practice: growth, expansion, and legacy. Discover how to identify where your financial advisory business stands today—and why understanding your current phase is just as important as knowing where you're headed. Whether you’re an independent financial advisor scaling your team, planning a succession strategy, or navigating the evolution of your firm, this episode offers actionable insights to increase enterprise value, improve team retention, and build a lasting legacy. Perfect for financial advisors seeking clarity on business growth, practice management, succession planning, and future planning.
In this episode of the Financial Advisor’s Marketing Playbook, Mark Mersman breaks down the latest seminar marketing trends based on real-world data collected over the past several years at USA Financial. He explores the age-old question every advisor faces: Should you serve a meal at your seminar or not? Mark compares response rates from meal and non-meal events dating back to 2018, reveals how pandemic-era shifts and election cycles have influenced performance, and highlights which topics are driving the strongest turnout in 2025. If you’re a financial advisor planning your next seminar, this data-driven analysis will help you make smarter decisions and maximize your results heading into fall and winter.
In this episode of The Rare Advisor, Aaron Grady and Steve Phillips, Chief Practice Management Officer at USA Financial, explore the three-core business processes every financial advisor must master: wealth management, practice management, and relationship management. Learn a practical self-assessment tool to identify opportunity gaps within your advisory practice and discover how elevating client experience can lead to greater client retention and advocacy. Whether you're in growth, expansion, or legacy phase, this conversation offers actionable insights to help financial advisors scale their business, deepen client relationships, and create professional contrast in a competitive market. This goes beyond birthdays and highlights outdated methods and the future of financial advisor client relationships.