Recently I had the chance to join a very good friend, mentor and colleague of mine, Duncan MacPherson of Pareto Systems, on his podcast “Always On”.
I joined Duncan to discuss the state of our industry as it continues to change and evolve with increasingly new technology and virtual based offerings. While technology in our business is an amazing thing, it can underscore opportunity gaps when it comes to perfecting and elevating the client experience while ultimately increasing the enterprise value of a firm… These things are the very foundations of the work we do with our advisors at USA Financial.
Key topics discussed:
If you find the information interesting and want to discuss further, contact me here.
Steve Phillips is the Chief Practice Management and Development Officer, joining USA Financial in 2019. He leads the coaching and...
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In this episode of Bird's Eye View, Steve Phillips explores the surprising similarities between birding and financial advisor coaching, focusing on a challenge many advisors face each summer: slowing business activity. While vacations, family schedules, and seasonal distractions can make summer feel unproductive, Steve explains why this can actually be one of the most valuable times to strengthen client relationships. By focusing on meaningful conversations about family, vacations, children, and life transitions, advisors can deepen trust and better understand the people they serve.
Most financial advisors think the prospect journey begins when someone schedules a meeting. In reality, it starts much earlier. In this episode of the Financial Advisor Marketing Playbook, Mark Mersman breaks down the modern prospect journey and explains how today's prospects research advisors before ever picking up the phone. From Google searches and websites to reviews, videos, social proof, and follow-up systems, you'll learn how to identify hidden trust gaps and improve the client experience before the first appointment ever takes place.