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    Guide to Improving Your Appointment Process

    Guide to Improving Your Appointment Process
    Mar 8
    2023
    Practice Management, Relationship Management

    There are countless resources that will tell you the importance of creating a custom experience. Make your clients feel special and they will never leave you, right? Hotels chains play specific music, design their décor, plan snacks on arrival, and even pipe in a special smell to create a special feeling for the customer. For a hotel, making the customers feel like they are comfortable and have a home away from home can create a bond with the brand that will keep them coming back no matter where they travel.

    Appointment Guide_Cover

    This kind of experience includes some pretty big changes and might be more complicated than you have time for at first. The thing to focus on that all the successful brands have in common is that they are not usually custom experiences for each person. They follow a consistent and well-designed process. That’s it. It does not have to be complicated; it simply needs to show your clients that you are putting them first. As you and your team work to perfect your well-planned process, the better your experience will become, which will lead to more genuine and authentic relationships.

    You will notice there are two words that cannot be emphasized enough throughout this guide: experience and process. This guide was created to help you focus the most important elements that go into creating an experience and transforming your process:

    Contents

    1. Plan ahead.
    2. Tell your story - briefly.
    3. Ask the right questions.
    4. Drive engagement.
    5. Outline your approach. Set expectations. Assign homework.
    6. Be consistent.

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